Helpful information to assist you throughout this course
Where can I find supplementary course material?
The course requires certain material to be downloaded and printed for work to be completed offline. The appropriate download links are placed throughout the course at relevant sections of the course. You may also download a self extracting file of all the required course material from this download link
Do I have to answer all of the questions and in a certain order?
Yes, the course material has been organised such that successive modules build on the previous material and questions have to be attempted in sequence. It is not possible to skip ahead with the modules.
Note that where a question requires an uploaded document for the answer, you will be permitted to advance to the next question if for instance you are unable to complete the file upload due to a technical issue. However, in this case, do try to resolve the issue first by contacting Support
Where can I get help with technical questions?
First line technical support is available via email: Send your query to Support and you will receive a prompt response. Telephone support is also available in the event we are unable to find a solution to your problem and a number for you to call will be provided
What equipment must I have to take this course?
- A desktop PC or laptop (either Windows or Mac) is required to access this course and for best results, the screen size should be 15 inches or larger.
Note: Mobile devices such as i-pads and mobile phones are not suitable for this course
- A printer of A4 sheet size is required for outputting course material, which will be worked on away from the PC
- A camera with the capability of uploading images to your computer is required, so that course work can be submitted to the website
The image I am trying to print is too large for my paper size
Under the printing options, find the "Shrink to Fit" or "Scale image per page"setting and ensure the appropriate one or anything similar is selected
Do I have to provide an answer for the feedback questions?
A feedback question is requested at the end of each lesson. Your answers will help us to improve the course and a response is appreciated, but optional